1)

I am not able to sign up online using a credit card, there is some error.

c)

Send us an e-mail giving your credit card details (Full name as on the card, Card type (Visa, Master), Card number, expiry date, last three digits on the back of the card, your delivery address, telephone number, e-mail, the name of the disease for which you need treatment and the duration of treatment you want to opt for.
Please note that we shall handle your credit card detail confidentially.

2)

Ans:

The check may be sent in favor of ‘Homoeopathy India Foundation' and mailed to our address:
Life Force Center
411, Krushal Commercial Complex, Above Shoppers Stop,
G. M. Road, Chembur, Mumbai 400089, India
Phone: 91-22-67978289, 67993242, 67031855, 67030800
Fax: 91-22-67978290 E-mail: info@askdrshah.com

Pay pal payment may be done by visiting the following page: http://www.urticaria.com/app/online.asp

3)

I signed up for the online treatment, but I have not received a questionnaire.

If you have signed up online by credit card, you will instantly receive an email with log in and password. You will, then, log into Patient Support System., the account and follow a link to submit a questionnaire reply. In case you have paid by paypal or check, you will receive your account log in details by email.  

PLEASE CHECK YOUR JUNK/ BULK MAIL FOLDER TO MAKE SURE THAT THE QUESTIONNAIRE HAS NOT LANDED UP IN THE SAME. In case the questionnaire lands up in your junk/bulk mail folder, please add our e-mail ID to your safe-list to avoid any inconvenience in future communication.

4)

Once you send a questionnaire reply online through your account, you will receive an acknowledgement instantly. In case you have not received an acknowledgement,  PLEASE RESEND YOUR QUESTIONNAIRE REPLY .

After receiving the questionnaire reply from you, Dr. Shah may take about three working days, depending on the number of patients he has to attend, to process your case.

It takes about 12 working days to receive medicine anywhere in the world, after your questionnaire reply is received. (Saudi Arabia, Germany, Croatia, South Africa, Norway, face delay due to their custom department related problem.)
If you have not received medicine within 15 days of sending the questionnaire reply, please send us an e-mail, preferably through the Patient Support System.

5)

You may send scanned / digital photos by logging into your account through Patient Support System. Paper photos could be sent to our address in India. 

6)

1)

I have received the medicine but I'm not sure of the dose.

The dose is written on the medicine envelope as well as the medicine bottle. Please send us an e-mail with PIN in the subject line to know about the dose.

2)

I have taken the medicine and want to know how do I send an interim progress report.

Ans:

Please send us an e-mail through Patient Support System, giving the progress.

3)

I am about to complete the first batch of medicine and want to request more medicine.

Ans:

Please submit your Progress Report by logging into  Patient Support System, after which Dr Shah will review and make a prescription; the medicine then will be sent to you. 
If your renewal is due, please renew your treatment at: http://www.askdrshah.com/app/online.asp

If you have already paid for the longer treatment plan, you have to simply send a progress report, about two weeks before completing the medicines.

4)

I want to renew my treatment. How do I go about it?

Ans:

5)

I am not able to sign up online using a credit card, there is some error.

c)

Send us an e-mail giving your credit card details (Full name as on the card, Card type (Visa, Master), Card number, expiry date, last three digits on the back of the card, your delivery address, telephone number, e-mail, the name of the disease for which you need treatment and the duration of treatment you want to opt for.

Please note that we shall handle your credit card detail confidentially.

6)

Ans:

The check may be sent in favor of ‘Life Force Molecules Pvt Ltd.'  and mailed to our address:
Life Force Center
415, Krushal Commercial Complex, Above Shoppers Stop,
G. M. Road, Chembur, Mumbai 400089. India.
Phone: 91-22-67978289, 67993242, 67031855, 67030800
Fax: 91-22-67978290 E-mail: info@askdrshah.com

Pay pal payment may be done by visiting the following page: http://www.askdrshah.com/app/online.asp

7)

Once you send the progress report (feedback) through Patient Support System, you will receive an automatic acknowledgement. If you have spoken with one of the doctors over the phone giving your Progress Report, you will receive an acknowledgement, In case you have not received an acknowledgement  , PLEASE RESEND YOUR PROGRESS REPORT (FEEDBACK) .

After receiving the progress report (feedback) from you, Dr. Shah will re-evaluate your case and the medicines will be sent to you. It takes about 15 working days to receive medicine anywhere in the world, after your questionnaire reply is received. (Germany, Croatia, South Africa, Norway, face delay due to their custom department related problem.) If you have not received medicine within 15 days of sending the progress report (feedback), please send us an e-mail with PIN in the subject line.

8)

Can I call Dr. Rajesh Shah or his assistants over the phone?

Yes. Dr. Shah can be contacted over the phone at his Life Force Center in Mumbai, from 10am to 6 pm, Indian Standard Time, from Monday to Friday.
Phone numbers are: 91-22-67978289, 67993242, 67031855, 67030800

Please give your PIN (Patient Identification Number) to the assistant so that your file may be given to Dr. Shah before you are connected to him. You may be asked to call again after a few minutes if Dr. Shah is busy with other patients. In case you call out side of the clinic hours, please leave behind your message on the answering machine, giving your name and PIN and e-mail. If Dr. Shah is not available, you may communicate with his doctor assistant.

9)

Is it possible for me to consult Dr Rajesh Shah in person at his clinic during the course of treatment?

Yes. You may see him with a prior appointment.

10)

Can I reach your clinic by e-mail?

Yes. Please mail to info@askdrshah.com . Please do not forget to write you PIN (patient identification number) in the subject line. In case you do not receive a reply to your e-mail within two working days, you are suggested to call our office.

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